Booking Fee: $100 non-refundable pre-payment required.
Cancellations: Must be made 48 hours in advance for future credit.
Warranty: 30-day money-back warranty for installations with proper care and recommended products.
Extensions: No responsibility after 30 days of installation.
Modifications: Not responsible for issues after customer alterations (e.g., color changes).
Redo Policy: One-time redo for any issues.
Late Cancellations: 50% of service fee required.
Payment: Upfront payment may be required.
Late Cancellations: Canceling after 5 pm the day prior forfeits pre-payment.
Punctuality: Arrivals over 15 minutes late may be rescheduled or receive partial service.
Last-Minute Changes: May not be accommodated if fully booked.
No-Shows: May require full-service payment upfront for the next appointment.
Appointment Duration: Allow 2-3 hours.
Refunds: No refunds for services; issues rectified within seven days.
Change of Mind: Not considered a redo. Rude or disrespectful behaviour may result in service refusal.
Product Refunds: Only for unopened retail products. Gift certificates are non-refundable.
For questions or concerns, please contact us during business hours.