To ensure every guest enjoys an exceptional salon experience, we kindly ask that you take a moment to read our Salon Policies before making an appointment.
These policies have been carefully designed to protect both our valued clients and our team while allowing us to provide the highest standard of service. By booking an appointment with us, you acknowledge and agree to these terms. We reserve the right to refuse or cancel a booking where these policies are not respected.
Deposits
To secure your appointment, a deposit may be required for selected services.
Due to the increasing number of missed appointments and last-minute cancellations, clients who fail to attend a scheduled appointment or cancel outside our cancellation policy will be required to pay a $100 booking fee (excluding Cut & Blow Wave services) before any future appointments can be made.
A courtesy reminder will be sent approximately 48 hours before your appointment via our online booking system. We kindly ask that you respond promptly to confirm your booking where required.
Cancellation Policy
Your appointment time is reserved exclusively for you.
If you need to cancel or reschedule your appointment, we kindly request a minimum of 24 hours’ notice.
We understand that genuine emergencies and unforeseen circumstances can occur. If this happens, please contact us as soon as possible and we will do our best to accommodate your request where possible.
Please note that all deposits are non-refundable in the event of:
Many of our colour, balayage and foil appointments require 3–4 hours of dedicated salon time. Last-minute cancellations leave little opportunity for us to offer that appointment to another guest.
We value your time by reserving dedicated time exclusively for you, and we kindly ask that you extend the same courtesy to our team.
Service Adjustments
Your satisfaction is extremely important to us.
If, on the rare occasion, you are not completely satisfied with your service, please contact us within 7** days** of your appointment. We are happy to assess your concerns and, where appropriate, provide a complimentary adjustment.
Adjustment appointments requested after 7 days may incur additional charges.
Where possible, any adjustment will be completed by the stylist who originally performed the service to ensure consistency of results.
Please note that adjustments do not apply where the desired outcome differs from the original consultation or where professional aftercare advice has not been followed.
Professional Recommendations
Our stylists are committed to maintaining the health and integrity of your hair.
During your consultation, we may recommend specific treatments, toners or professional home care products to achieve and maintain your desired result.
If you choose not to proceed with our professional recommendations or aftercare advice, we cannot accept responsibility for the longevity, condition or outcome of your hair following your service.
Pricing & Quotations
Every guest’s hair is unique, and pricing is based on several factors, including hair length, thickness, previous colour history, condition, and the service required.
For this reason, we are unable to provide exact quotations via telephone, email, online booking or social media messages.
Any estimate provided before your appointment should be considered a guide only. A personalised consultation will be carried out before your service, at which time an accurate quotation will be provided.
We are committed to complete transparency and will always discuss pricing with you before commencing your service, ensuring there are no unexpected surprises.
Thank you for choosing our salon. We truly appreciate your trust and look forward to providing you with a luxurious, personalised experience every time you visit.
Hair Extensions